We continue our series of blog posts dedicated to the support and database development services we provided to a large pharmaceutical company. In this post, we will focus on the SharePoint support services we provided to the client.
The customer was operating a number of SharePoint solutions in Office 365. They developed a large intranet infrastructure that provided their team members with important content, such as a company digest, files with work-related information, data on events, and more. However, the customer’s Intranet was constantly expanding, and they needed to implement solutions from outside the SharePoint service desk on an ad-hoc basis.
They needed to occasionally address issues with their system’s operational stability, content availability, security, and performance. These problems prevented the customer from taking full advantage of their SharePoint solution. As a result, system and content updates took the customer too long. And their employees didn’t have the required expertise to efficiently manage the system and expand its functionality.
These were the reasons why the customer decided to subscribe to our managed SharePoint support services.
Game-changing support services
The client chose the ABCloudz team as a perfect vendor. We are MS golden partners, and our team consists of many professional developers for Dynamics 365, SharePoint, Teams, Power Platforms, and other Azure services. From previous experience with the ABCloudz team, the client knew that we had exceptional expertise with complex MS solutions.
They asked us to handle the following:
- Day-to-day functional SharePoint support
- Day-to-day operational SharePoint support
- SharePoint enhancement services
- Documentation, training, and knowledge transfer
Proactive monitoring of SharePoint
We provided the customer with a team that monitors their SharePoint for 16 business hours per day. The remaining hours are covered by the customer’s team. This means that we handle more than 4160 support and monitoring hours annually. Our tasks include:
- Detecting and solving issues
- Expanding the customer’s intranet with out-of-the-desk solutions
- Developing SOPs (Standard Operating Procedures) for the client’s support team and working according to these SOPs during our monitoring shifts
- Conducting weekly reviews for potential system updates
- Handling a full system review annually
End-to-end SharePoint support services
ABCloudz is a one-stop-shop solution for all customer SharePoint requirements. Our team handles complex implementations, SharePoint migration to the latest version, minor system customization, data transfer, SharePoint health checks, system monitoring and maintenance, and many others.
We also respond to customers’ requests to update their systems. Their company is rapidly growing across different countries so their intranet must be constantly updated. The customer also needs new features to manage employees, improve content management and sharing, and automate some content update mechanics.
Before starting their cooperation with ABCloudz, the customer lacked time and tech expertise to anticipate and implement the solutions for system optimization. However, with our daily support and reporting they regularly get suggestions on potential system improvements.
The ABCloudz team constantly updates the customer’s intranet with solutions from outside the original SharePoint service desk. Here are some examples of such features:
- Custom dynamic calendar that reminds employees about company events
- Interconnected collaboration hub sites designed for specific tasks and projects
- Private channels that extract the content from the database and make it available to specific users from within or outside the company
- Custom inventory scripts for fast and precise license monitoring
- Automated visualization for customer satisfaction reports
- Custom scripts for MS policy analysis
- Convenient team registry mechanics that enable change team registry in few clicks (you can see this interface on the image below)
All these and many more features are implemented by our team. WIthout our help, the customer wouldn’t be able to take full advantage of a dynamic SharePoint environment. We also move files within the system and share the files outside the system as per the client’s requests. We’ve already developed numerous practices for more efficient data transfers. For example, when it comes to migrating multiple high-load files (usually, from 2GB and more), we apply a configured tool called ShareGate.
Keeping the customer’s SharePoint stable and productive
We deliver the following benefits to the customer:
- Constant updates and reviews of their SharePoint system
- Implementation of custom features and scripts from outside the original SharePoint service desk
- Quality SharePoint health monitoring
- Quick and timely solutions to issues upon requests
You can see the rate of customer satisfaction with our ad-hoc solutions on the image below.
With our managed support services, the customer can effortlessly work with large documents and files in an intranet environment that ensures collaboration on various types of devices with zero lags and latency.
We’re in for a long-term cooperation
The ABCloudz team has significant SharePoint support expertise. We also implement this technology in our solutions, such as a PowerApps compliance reference app. Our SharePoint team is ready to adjust to your specific business needs and provide you with long-term support. Contact us to ensure that you miss none of the benefits of SharePoint.
