In earlier posts we described our work on a platform that allows patients to schedule scans online, physicians to handle referrals, and imaging centers to bring in new patients consistently. At some point, a major partner came on board. They were already fully committed to using LeadingReach, and moving them over to our system was not an option.
To make collaboration possible, we had to connect the two worlds. The challenge was that LeadingReach did not have a public API at the time. This meant we worked directly with their team and essentially co-designed the integration layer.
How we made it work
Since there was no ready-made API, we teamed up with the LeadingReach developers and built one together. On our side, every scan request contained dozens of fields with patient info, insurance details, and exam data. LeadingReach handled fewer fields, so we had to create mapping rules that translated our records into their format.
We agreed on several endpoints for different types of data, like patients, locations, and scan requests. Whenever our system creates or updates a record, it now sends it through the right endpoint. When changes happen on the LeadingReach side, we pull them back the same way.
Each system keeps its own structure, but both always show the latest information. Our customer keeps their workflow intact, the partner stays inside their familiar tool, and together they handle a much larger volume of scan requests.
Wrapping up
This project showed that even when a partner has no ready-made API, we can help them build one. By working hand in hand with the LeadingReach team, we set up two-way sync that kept both sides aligned.
For our customer, it meant they could keep a major partner onboard without breaking their own workflows. If you are facing a tough integration challenge, reach out. We are ready to help you connect the dots and move your platform forward.
